Troubleshooting the Unresponsive Apple iPhone

There’s nothing more irritating than seeing your apple won’t turn on and your iPhone stubbornly staring back with a black screen. Whether it’s a surprising shutdown or a refusal to power on, this tech meltdown can make you feel helpless and disconnected. But fear not, fellow Apple user! Before resigning yourself to a repair visit, follow these steps to potentially resurrect your Apple iPhone.

Understanding Why Apple iPhone not Turning On

Experiencing an unresponsive iPhone may be disconcerting, but there may be nothing to panic. Let’s systematically examine potential troubles inflicting your iPhone, addressing the most common occurring factors.

Drained Battery

The most obvious cause for an unresponsive iPhone is mostly a depleted battery. Fortunately, that is also the simplest trouble to solve. Make sure your iPhone is connected to a power supply and charge it up for at least 30-45 minutes. If this gives a boost to your iPhone, a low battery becomes the ultimate factor.

Charger Malfunction

In scenarios where your iPhone remains unresponsive despite being plugged in, the issue might lie with a malfunctioning charger. Investigate your charging setup, checking for cable damage or using an alternate charger to eliminate this possibility.

Software Glitches

Should you confirm a charged battery and a functional charger, software issues could be at play. A force restart is a practical step to troubleshoot software-related problems. Follow the specific steps for your iPhone model to execute a force restart.

System Update Errors

Failed system updates can render your iPhone unresponsive and lead to startup issues. To cope with this, connect your iPhone to a laptop, open iTunes or Finder, and try to update or restore your device. This process can often resolve problems associated with unsuccessful system updates.


If your iPhone is overheating, possibly from extended subjection to direct daylight or extensive usage, it is able to automatically close down to save you harm. Resolving this problem involves letting the device calm down in a shaded area and avoiding exposure to excessive temperatures. However, chronic overheating may additionally indicate battery failure, and in such cases, seeking expert help for a battery substitute is usually recommended.

Water Damage or Physical Impact

If your iPhone recently encountered water exposure or underwent a physical impact, these events could be responsible for its unresponsiveness. In such cases, the damage caused might require professional attention.

For physical damage or exposure to water, it is advised to seek professional assistance from Apple Support or an Apple Store. Expert diagnosis and repair are typically necessary for hardware issues, and attempting self-repair on a physically damaged iPhone may result in further harm.

Fixing iPhone Not Turning On

When faced with an iPhone that has powered off and refuses to start up again, there are several straightforward steps you could take to probably revive your device. These initial troubleshooting measures diagnose and rectify common issues that are probably hindering your iPhone’s functionality. By following these easy steps, you’ll be capable of bringing your seemingly unresponsive iPhone back to operation.

Step 1: Diagnose the Problem

First things first, gather some information:

  • Did your iPhone suddenly shut down while in use? Was it dropped, exposed to water, or experienced any unusual behavior beforehand?
  • Is the screen completely black or does anything appear on it? Is there an Apple logo, charging indicator, or any other visual cues?

Step 2: Force Restart

This often works wonders for unresponsive iPhones. Here’s how to do it depending on your model:

  • iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button, then the volume down button, and finally hold the side button until the Apple logo appears.
  • iPhone 7, iPhone 6s, or iPhone SE (1st generation): Press and hold both the Home button and the side button (or top button) until the Apple logo appears.

Step 3: Charge Your iPhone

Even in case you assume your iPhone is charged, it is probably drained. Connect it to a charger and power adapter for at least 30 minutes, even though the screen remains black. Sometimes, a simple loss of energy can be the ultimate reason for your iPhone’s not turning on.

Step 4: Check the Charging Cable and Adapter

Faulty cables and adapters can halt charging. Try the usage of a separate cable or adapter that you know works with another Apple device.

Step 5: Connect to iTunes (or Finder on macOS Catalina or later)

Connecting your iPhone to iTunes (or Finder) on a computer or laptop can assist in kick-starting the boot procedure. If your iPhone is detected, you might be able to repair it to a previous backup or update it to the recent software version.

Step 6: If All Else Fails, Contact Apple Support

If any of the above steps don’t work out for you, it’s time for professional help. Visit Apple Support on site or get in contact with them at their franchise to discuss your options. They can offer further troubleshooting or arrange a repair service if necessary.

To schedule an appointment for Apple repair when standard troubleshooting methods prove ineffective, consider the following options:

Apple Support Website

  • Access the Apple Support website at
  • Navigate to the “Get Support” section and follow the on-site prompts to specify your iPhone model and the encountered issue.
  • Options include contacting Apple Support, arranging an appointment at your local Apple Store or an authorized service provider, or initiating the device repair process.

Apple Store App

  • Open the Apple Store app on an existing Apple device.
  • Tap the “Shop” tab and scroll to the “Get Support” section.
  • Adhere to on-screen instructions to schedule an appointment with a nearby Apple Store or service provider.

Visit an Apple Store Directly

  • Utilize the Apple Store Locator on the official website or within the Apple Store app to identify the closest Apple Store.
  • Visit the store directly, and contact an Apple staff member to arrange a repair appointment, allowing for firsthand examination of the device issues.


Experiencing the frustration of an unresponsive iPhone, whether because of an unexpected shutdown or a refusal to turn on, can be a tough state for users. However, earlier than approaching a repair, these systematic troubleshooting steps help users potentially resurrect their Apple iPhone.

In instances wherein troubleshooting proves ineffective, contacting Apple Support becomes the next logical step. Whether through the Apple Support site, the Apple Store app, or by way of visiting an Apple Store without delay, users have diverse avenues to seek expert help.